In the realm of professional transitions, acquiring an employment certificate stands as a fundamental step for employees concluding their tenure with a company or moving to a different establishment. The Kingdom of Saudi Arabia facilitates this process through the Ministry of Human Resources and Social Development’s electronic platform known as “qiwa.” In this detailed guide, we delve into the intricacies of obtaining this certificate and the procedures to follow in the event of company refusal.
How to Obtain an Experience Certificate from qiwa Platform:
- Login to qiwa Electronic Platform
- Start by visiting the qiwa electronic platform and log in using your username and password associated with your account.
- Navigate to Employment Services
- After logging in, navigate to the available electronic services menu.
- Select Employment Certificates
- Choose the option for “Employment Certificates” from the list of available services.
- Request the Certificate
- Specify the type of certificate required, with a focus on the experience certificate.
- Define the desired experience period in years.
- Certificate Issuance
- After reviewing the certificate summary, click on the “Issue” option.
Verifying Company Rejection:
In the event of a company rejecting the issuance of the experience certificate, the following steps can be taken:
- Communicate with the Company
- Initiate communication with the company to understand the reasons for the rejection.
- File an Official Objection
- If the dispute remains unresolved, submit an official objection to the Ministry of Human Resources and Social Development.
Advantages of Obtaining an Experience Certificate through qiwa:
- Ease of Access:
- qiwa’s platform provides a convenient and accessible way for individuals to obtain their employment certificates without the need to visit administrative offices.
- Time and Effort Savings:
- Electronic procedures reduce bureaucracy, saving time and effort required to secure the certificate through streamlined online processes.
- Free Certificate Issuance:
- qiwa’s system allows for the issuance of experience certificates free of charge, eliminating additional costs for individuals.
Procedure for Handling Company Refusal to Provide an Experience Certificate:
The Ministry of Human Resources, as a leader in providing services to employees, introduces an essential procedure related to companies refusing to issue experience certificates for individuals. This process safeguards your rights and facilitates effective communication with the ministry.
Filing Complaints and Reports on the Ministry’s Platform:
- Login to the Platform:
- Access your account on the Ministry of Human Resources platform.
- Select Communication Service:
- Choose the “Complaint Filing” service from the list of available services.
- Fill Out the Complaint Form:
- Enter the required information in the complaint form, attaching supporting documents.
- Verification and Submission:
- Verify the entered information and click the “Submit” button.
This effective and precise procedure ensures that the ministry can respond swiftly and efficiently to resolve your case.
Reporting Violations of the Labor System:
- Access the Ministry’s Mobile Application:
- Open the Ministry of Human Resources mobile application on your smartphone.
- Navigate to Labor System Violations Service:
- Go to the electronic services section and select “Labor System Violations.”
- Complete the Violation Report:
- Fill out the violation report form with the required details.
- Submission with Documents:
- Attach necessary documents, such as evidence of the violation and the location of the establishment.
Contacting the Ministry of Human Resources:
- Customer Service Hotline:
- Dial 19911 for assistance from the customer service hotline.
- Online Communication:
- Utilize the communication form on the official website to interact with the ministry.
- Email Correspondence:
- Direct inquiries to [email protected].
- Visit Ministry Branches:
- For an in-person approach, visit one of the Ministry of Human Resources branches.
