How to Replace a Lost Al Ahli Bank ATM Card

Losing your Al Ahli Bank ATM card can be a stressful experience, but understanding the process of replacing it can help alleviate some of that stress. In this comprehensive guide, we’ll walk you through the steps to replace your lost Al Ahli Bank ATM card, as well as how to activate your new card once you receive it.

Understanding the Conditions for Replacing a Lost Al Ahli Bank ATM Card

Before diving into the replacement process, it’s essential to familiarize yourself with the conditions for replacing a lost Al Ahli Bank ATM card. The procedure for recovering a lost Al Ahli Bank ATM card varies depending on the circumstances under which it was lost. Here are the different scenarios and how to identify them:

1. Lost Card Inside an ATM: If you’ve misplaced your Al Ahli Bank ATM card inside an ATM, you’ll need to visit one of the Al Ahli Commercial Bank branches across Saudi Arabia. Request the retrieval of your lost card, and the machine will be opened to retrieve it without the need for issuing a new card.
2. Lost Card Elsewhere: If your Al Ahli Bank ATM card is lost in an unknown location, visit one of the Al Ahli Commercial Bank branches and submit a formal request to block the lost card to prevent unauthorized use. After filing the request, you’ll need to wait for the issuance of a new card as a replacement for the lost one.

Steps to Replace a Lost Al Ahli Bank ATM Card

Here’s how you can replace your lost Al Ahli Bank ATM card using one of the following methods:

Replacement via Reference Number:

1. Download the Al Ahli Bank mobile application for Android here or for iOS here.
2. Access the app and navigate to “Account Management.”
3. Select “Request New Card.”
4. Choose the account for which you want to replace the ATM card.
5. Click “Continue.”
6. You’ll receive a message containing the reference number on your mobile phone.
7. Upon receiving the reference number, head to one of the Al Ahli Bank ATMs.
8. Select “Issue from Reference Number” on the main screen.
9. Enter the reference number along with the activation code.
10. Choose the account for which you want to issue the card and enter the desired name to be printed on the card.
11. Click “Confirm.”
12. Re-enter your PIN.
13. Collect your new card from the designated slot.

Replacement via Self-Service Machines:

1. Visit one of the self-service branches affiliated with Al Ahli Bank.
2. Select “Issue via National ID.”
3. Enter your national ID number.
4. You’ll receive a message containing the activation code on your mobile phone.
5. Enter the activation code.
6. Choose the account for which you want to issue the card and specify the name to be printed on the card.
7. Click “Confirm.”
8. Scan your fingerprint.
9. Create and confirm a new PIN for the card.
10. Collect your new card from the designated slot.

Activating Your New Al Ahli Bank ATM Card

Once you’ve received your new Al Ahli Bank ATM card, you’ll need to activate it before you can start using it. Here are the various methods for activating your new card:

1. Via Al Ahli Bank Mobile App: Use the Al Ahli Bank mobile app for Android or iOS to activate your new card.
2. Through the Bank’s Website: Visit the Al Ahli Bank website and follow the instructions to activate your new card.
3. By Calling Customer Service: Contact Al Ahli Bank’s customer service at 920001000 for assistance in activating your new card.

Conclusion

Losing your Al Ahli Bank ATM card can be inconvenient, but knowing the steps to replace it can make the process smoother. Whether you choose to replace your card via reference number or self-service machines, ensure that you follow the necessary steps to activate your new card promptly. By understanding the procedures outlined in this guide, you can navigate the process of replacing a lost Al Ahli Bank ATM card with ease.